All prices detailed on www.sargasso.bar include UK duty and VAT and may be subject to change.
Terms & Conditions
1. Payment Types
We accept American Express, Switch, Delta, Visa Debit, and most major credit cards with the exception of JCB and Diners Club. At the shop, we are operating a cashless till, so only card/online payments will be accepted.
2. Data Protection and Website Usage
Sargasso abides by data protection laws regarding retention and use of personal customer information. We will not pass your information to others for marketing purposes.
We hope you enjoy browsing and buying from our online shop, which we hope is as user-friendly as possible. All online platforms suffer from technical gremlins from time to time, but we will endeavour to fix any problems as soon as practically possible.
3.Customer Feedback and Complaints
We want you to be completely satisfied with your purchases and your customer service experience, both online and through any interaction with our shop team.
If you have any feedback, good or bad, about the website, products purchased, or the service you receive, please don’t hesitate to contact us via:
Email: enquiries@sargasso.bar
4. Seating Arrangements and Table Assignments
Seating Policy:
Bookings of 1-2 guests: Assigned automatically to bar counter seating.
Bookings of 3-4 guests: Assigned to a window table.
Bookings of 5-6 guests: Assigned to a window table but may need to squeeze to accommodate.
Bookings of >6 guests: Will be spread across multiple tables as necessary.
Seating Requests:
A note that special seating requests may be accommodated based on availability, but cannot be guaranteed.
Changes to Reservation:
If the guest count changes, seating assignments will be adjusted and communicated.
5.Toilet Facilities Disclaimer
General Toilet Info:
The Thanet District Council toilets are the official facilities for all businesses on the pier, open from 07:00-17:00.
Prestige Portaloo:
After hours, a dedicated prestige portaloo will be available for customers’ use. Please note that while these are serviced, they are external units and could be impacted by the environment (weather, maintenance).
No Disabled Access:
Please note that the portaloo does not have disabled access, however there is a disabled access loo within the public facilities further along the Harbour Arm. We apologise for any inconvenience caused.
6. Booking Disclaimer
Please note, our restaurant is a unique building on Margate’s stone pier, often weathered by the ebb and flow of the North Sea. It is a wonderful space that can at times be challenging to keep open when impacted by prevailing weather conditions. For this reason, please be aware when you book with us we may occasionally have to cancel at short notice.
7. Dog-Friendly Policy
Sargasso is a dog-friendly restaurant and welcomes well-behaved dogs both indoors and outdoors.